Last updated November 2026.
This policy explains what happens to the details you share through this website. The website is run by Victoria Tolchard, trading as Victoria Tolchard Art Therapy. For anything to do with your data, email victoria@victoriatolchardarttherapy.com or call 07779 091796.
When you send a message
The contact form asks for your name and email address, and, if you choose, your phone number, who the support is for and a short message. These are emailed to Victoria privately so she can reply to you. The website does not keep a copy of your message. The legal basis is your consent, which you give by ticking the box on the form, and you can withdraw it at any time.
Please only share what you’re comfortable with. You never need to go into detail in a website message.
When you ask to hear about groups, workshops and courses
The form on the Groups, workshops and courses page asks for your name, your email address and which groups, workshops or courses you’d like to hear about. These are emailed to Victoria and kept on a list on this website, which only Victoria and the person who looks after her website can open, so that she can email you when the dates and places are set. She won’t use the list for anything else. The legal basis is your consent, which you give by ticking the box on the form. You can ask to be taken off the list at any time by emailing or calling, and your details are then deleted from it.
When you book a workshop or course
If you buy a place on a workshop or course, the shop records your name, contact details and order so the booking can be managed, and the payment is handled by Stripe. Victoria never sees your card details. Orders are kept for as long as the law requires for tax records.
If you go on to work with Victoria
Anything you share in sessions is confidential, and Victoria will talk you through how she keeps and protects session information when you start working together. As with any registered therapist, confidentiality can be set aside only where the law or a safeguarding concern requires it.
Cookies and analytics
This website doesn’t use advertising cookies. The shop sets cookies that are needed for the basket and checkout to work. If Google Analytics is ever switched on, it will only load after you accept it in a banner, and you’ll be able to change your mind here.
Separately, the website remembers in your own browser how you first found it (for example a Google search), and adds that one line to any message you send, so Victoria knows which of her listings help people find her. It isn’t a cookie and isn’t shared with anyone. It also counts taps on the phone number and email address, without recording who tapped. You can turn this off below.
How you found the site: on
The videos on the Resources page are shown as still pictures. A video only loads from YouTube, using its privacy-enhanced mode, if you press play.
Who else sees your details
Only the companies that provide the website hosting, email and card payments, and only to provide those services. Victoria never sells or shares your details for marketing.
Your rights
You can ask to see the details held about you, have them corrected or deleted, or object to how they’re used. Just email or call. If you’re unhappy with how your data has been handled you can complain to the Information Commissioner’s Office at ico.org.uk, although Victoria would appreciate the chance to put it right first.